All artworks available for purchase on Kaia Modern are customized to order. When you place an order with us, our artist will immediately begin working on fulfilling your request. It typically takes around 5 working days for the artist to complete your piece. Once finished, you will receive a preview photo and video for your approval. If you are satisfied, we can proceed to ship it to you promptly. The entire production timeline ranges from 2 to 4 weeks.

If, upon receiving the preview clip, you find the art unsatisfactory, you can always request adjustments or even ask the artist to redo it.

Certainly! Each and every artwork we offer is meticulously hand-painted. When you place an order with us, you are not only supporting the talented artists but also the skilled framers involved in the process. This is why it takes time for our artists to complete their work after receiving your payment. Please keep in mind that due to the handcrafted nature of each painting, there may be slight variations in color.

Certainly! We value your satisfaction and offer the opportunity for you to preview the artwork before it is sent out. Once the artwork is completed, we will provide you with a photo and a video for your confirmation.

For customizations such as altering the size, changing the color, or making minor modifications to the artwork, we are happy to accommodate your preferences. To initiate the process, please contact us via email at kaia@kaiamodern.com

Provide us with more details about your requirements, and we will gladly create a custom order tailored specifically to your needs.

No. All pieces sold on Kaia Modern are without frames.

Typically, the artwork is completed within five days, encompassing both the painting and drying processes. However, it's important to note that the complexity of certain artworks may require additional time, extending the overall painting process to up to 20 days. 

Rest assured, we understand the significance of timely communication. We will keep you informed and engaged throughout the entire process, ensuring you remain updated on the progress of your artwork.

We offer a variety of payment options to cater to your preferences. You can choose to make payments using debit or credit cards, Buy Now, Pay Later through Affirm.

Absolutely! The prices you see already incorporate shipping fees, import duties, and sales tax. There is no need for any additional payments. What you see is the final amount you pay. Rest assured, there are no hidden costs or fees. Our focus is to provide exceptional quality canvas art at affordable prices, ensuring a hassle-free experience for our customers.

To ensure a seamless process for our customers, we take care of all shipping charges, as well as duties and taxes on behalf of the recipients of the goods. The courier will handle the payment of duties, taxes, and any other applicable customs-related charges, which will be reimbursed by us. This approach ensures that there are no additional charges imposed on the receivers of the goods.

Certainly! We ensure that you stay well-informed throughout the entire process. You will receive regular emails and updates, providing you with all the necessary information. This includes order confirmation and a tracking number for your convenience.

Our dedicated team is committed to addressing any queries or concerns you may have. We strive to respond to your questions within 24 hours. Please don't hesitate to reach out to us at any time, as we are always here to assist you.

All our oil paintings are meticulously handmade, requiring dedicated time and effort from our artists. This includes both the painting process itself and the subsequent drying process. Typically, it takes approximately 14 days for your artwork to be completed.

Once the drying process is finished, we will promptly ship the artwork from our warehouse. Our shipping partners enable worldwide delivery within five days to most destinations. In total, we strive to deliver your items within two weeks from the date of your order. For more intricate artwork orders, the maximum timeframe is three weeks.

It's important to note that certain external factors, such as weather conditions, flight delays, and customs inspections, may occasionally be beyond our control. However, in such cases, we will make every effort to liaise with our shipping partners and ensure the necessary follow-up. Please rest assured that we are committed to providing you with a smooth and efficient delivery experience.

If your item is damaged during transit or you experience any issues with the product, we offer a 30-day window for returns, allowing you to request a refund or replacement. For detailed information regarding our refund policy, please refer to our dedicated page.

Certainly! We would be delighted to accommodate your request. Simply drop us an email and inform us of your preference during the checkout process. We are here to listen to your needs and provide the necessary assistance to ensure your satisfaction.

We collaborate with a wide range of creative professionals, including architectural, landscape, and 3D designers, interior designers, real estate agents, and more, to transform projects into reality. Our expertise in art consultation spans across various sectors such as residential, corporate, hospitality, retail, catering, and healthcare facilities.

To cater specifically to our professional business partners, we offer a trade account that provides access to trade prices and special privileges on our website. Whether you are working on a comprehensive project or simply need to order a single item, our trade account is designed to assist you.

If you have a brief, theme, idea, project, or product that resonates with our ethos and aesthetic, we would love to hear from you. Please feel free to reach out to us via email at kaia@kaiamodern.com if you are interested in opening a wholesale account with us.